Butlins is a popular holiday destination for families, boasting a range of entertainment and activities for both children and adults. However, with the ongoing COVID-19 pandemic, many people have had to cancel or change their bookings, leading to a surge in Butlins refund requests. In this article, we will guide you through everything you need to know about Butlins refunds.
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First and foremost, it’s important to know that if you have booked a Butlins holiday and are unable to travel due to COVID-19 restrictions or for any other reason, you are entitled to a refund or can choose to change your booking for a later date.
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Butlins has launched a flexible booking policy, allowing customers to change their bookings without incurring any fees. Customers can amend their bookings to any date up until December 2021, subject to availability. If the new booking is more expensive than the original booking, customers will have to pay the difference. On the other hand, if the new booking is cheaper, customers will be refunded the difference.
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In the event that customers have to cancel their booking, Butlins offers refunds in accordance with their terms and conditions. Full refunds are available if customers cancel more than 56 days prior to arrival. However, if the cancellation is made within 56 days of arrival, the amount of the refund will be less. This is due to the fact that Butlins may have already incurred costs, such as pre-booking activities, as well as the fact that the booking could potentially have been sold to another customer.
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In terms of how long it takes to receive a refund, Butlins states that it can take up to 28 days for the refund to be processed and for the money to be returned to the customer’s account. However, it’s worth noting that with the current high volume of refund requests, there may be some delays.
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When it comes to making a refund request, the process is simple. Customers should log in to their Butlins account and select the booking that they would like to cancel. From there, various options will be available to choose from, including changing the date of the booking, cancelling the booking, or making a payment.
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One aspect that customers have raised concerns about is the fact that Butlins does not offer refunds for activities that were pre-booked as part of the holiday package. While it’s understandable that Butlins has costs associated with these activities, customers argue that they should still be entitled to a refund, especially as the activities are no longer available due to COVID-19 restrictions. However, Butlins remains firm in its stance on this issue.
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In summary, Butlins is offering a flexible booking policy that allows customers to change their bookings or receive refunds if they are unable to travel due to COVID-19 restrictions. Full refunds are available if the cancellation is made more than 56 days prior to arrival, with reduced refunds being offered for cancellations made within 56 days. Refunds can take up to 28 days to be processed and returned to the customer’s account, and Butlins does not offer refunds for pre-booked activities.
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If you need to contact Butlins regarding a refund or booking change, the best way to do so is by logging in to your online account and using the messaging service. Alternatively, you can call their customer service team on 0330 100 6649. It’s worth noting, however, that with the current high volume of refund requests, there may be some wait time when calling or messaging Butlins.
Conclusion
Overall, while it’s disappointing that many holiday plans have had to be cancelled or changed due to COVID-19, it’s reassuring to know that Butlins is offering flexibility and refunds where possible. By following the guidance above and being patient during the refund process, customers can hopefully still enjoy a fun-filled holiday at Butlins in the future.